Subscribers to HISTORY can sign in to view all of the great content, including a live stream of the broadcast channel and on-demand full episodes online. This is a value-added service for subscribers to HISTORY. If you aren’t a current subscriber, contact your local television service provider to find out how to get access to even more of your favourite shows.

If you sign in with your television service provider credentials. Just click on the “LIVE TV” option in the History.ca navigation menu and sign in.

Use of Cellular Data
You have the option in “Settings” to restrict content playback to WiFi only. If you choose to allow Cellular Playback, you may incur mobile data plan charges.
Reasons for crashes
Please check the following:
• You do not have ad blocking apps installed such as Ad Blocker.
• Your device is not jailbroken.
• You are connected to a strong Wi-Fi or cellular network
• You have accepted location services usage
• You are not using a VPN or Proxy to modify your ISP location.

Downloading Shows
You can only stream content while connected to the Internet. There is no option to save or store content locally on the device.

Playback Outside of Canada
You will not be able to watch video outside Canada on this device as the content is only licensed for audiences in Canada.

Audio Playback With No Video
In low connectivity areas the device transfers playback to an audio-only version of the show file. If you are on a 3G network, please try connecting to a stronger Wi-Fi connection to resume video playback. If you are connected to a Wi-Fi network but out of range, please reorient yourself to obtain a stronger connection.

Missing TV Provider
LIVE TV Sign-In is available to all Canadian TV cable, satellite and IPTV providers. Please check back soon to see if your television provider is enabled on our site. To speed up the process, please contact your service provider to inquire about this service offering.

Available Live and On Demand through Amazon Prime Video Channels
Visit: primevideo.com/stacktv

HISTORY Vault is a subscription video service app offered by HISTORY. You’ll have access to hundreds of hours of historical shows, series and specials on topics including ancient civilizations, the World Wars, space exploration, and everything in between. The HISTORY Vault app is a monthly paid service that is independent of TV providers. The HISTORY Vault app is a streaming-only experience.

Device Compatibility
At this time, HISTORY Vault is available on iOS devices running iOS8.1 and above, and on AppleTV.

Download HISTORY Vault
For iOS devices: Download the app from the App Store. Go to your home screen and launch the app to get started.

Internet Connection
An Internet connection is required to watch HISTORY Vault content.

Subscribe to HISTORY Vault
In order to subscribe to HISTORY Vault, first install the app onto your iOS device. Then open the app, select “Start your free trial” from the options on the home screen, and follow the prompts. Sign-up is handled using the credit card associated with your iTunes account.

Cost of HISTORY Vault
The HISTORY Vault app is free to download and browse, but you can access all of HISTORY Vault’s great content for $5.49 per month after your 7-day free trial ends. Enjoy hassle-free billing via Apple iTunes; your subscription will auto-renew on a monthly billing cycle. You can cancel at any time.

Free 7-Day Trial
If you do not cancel by the last day of your free trial period, your account will automatically be charged the monthly subscription fee. A “day” is measured beginning at the time you start your free trial period and ending 24 hours later. (For example, if you start your 7-day free trial on Sunday at noon, the trial will end the following Sunday at noon.) The free trial only applies to first-time subscribers.

Playback Outside of Canada?
You have to be located in Canada to access HISTORY Vault content. Content will not stream if you’re traveling internationally.

Active Devices
With an active subscription, you can currently install and stream the HISTORY Vault app on an unlimited number of iOS devices.

HISTORY Vault Closed Captioning
HISTORY Vault supports closed captioning when available.

WIFI Connectivity Issues
Using the HISTORY Vault app over a WiFi connection is one of the best ways to ensure an optimal viewing experience. Unfortunately, other factors (including an intermittent network connection, slow network speed, or poor signal strength) can all contribute to lessened performance within the HISTORY Vault app.

Audio Playback With No Video
Our apps deliver video streams based on your connection speed. The faster your connection, the better the video quality. If your connection speed drops during playback, the video quality will be lowered until a better connection can be established. At extremely slow connection speeds you may receive no video at all and only hear the audio portion of the program. This is a result of your connection speed, but if you’re experiencing this problem frequently, you should call your internet provider.

Forgotten Username & Password
For iOS, please visit Apple support.

Subscription Cancellation
To cancel a subscription purchased on an iOS device, go to https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions to turn off auto-renew.
Alternatively, you can follow these steps: From the Home Screen of your iOS device, tap the App Store app. In the menu at the bottom, tap Featured. Scroll to the bottom of the screen and tap your Apple ID. Tap View Apple ID. If prompted, enter your password and tap OK. Next, go to the Account Settings screen. Scroll down and tap Manage Subscriptions. Find the HISTORY Vault Subscription and turn the toggle to the OFF position. Auto-renewal is now turned off. You will not be billed in the following billing cycle.

Refunds
If you cancel before the billing period ends, you will be charged for the full billing period.

Updating Payment Information
You can manage your HISTORY Vault payment info through your iOS account.

I have a question about HISTORY Vault that’s not covered in the FAQ.
Contact us at watchapps@aenetworks.com

Permission to Use Material
All material found on HISTORY.ca is copy-written and is the sole property of HISTORY. Regretfully, we cannot give permission for external use of our material.

Ineligibility Restrictions
Unfortunately, Quebec residents are sometimes restricted from entering our contests due to regulations imposed by the Regie des loteries de Quebec (the provincial government body responsible for contests and lotteries). There are several stringent requirements (including extra documentation, notice and deadlines) that we are often not able to meet. However, we have, and will continue to include Quebec residents in our contests whenever feasible and we apologize for any inconvenience.

Information About Programming
HISTORY broadcasts many programs. In order for us to help you, please be specific in your request by providing us with the title and/or exact date and time of the broadcast. We cannot identify programs by description of footage, narrator, host, or interviewee.

Information About Specific Programs
HISTORY can provide viewers with repeat dates and times of a specific show when possible. We cannot provide more information on the subject than is included in the program’s content, nor can we provide contact information for interviewees or hosts of our documentaries.

Programming Repeats
Traditionally most of our programs are re-aired at some point. To determine if the program you are interested in is currently scheduled to be rebroadcast, please check our daily listings at http://www.HISTORY.ca/schedule/

Music In Programming
Most of our on-air promotional and original series music is written specifically for our programs. While musical pieces may be available commercially, they are not available for sale through HISTORY.

How do I turn off my Ad Blocker?

Google Chrome
• Click the Chrome Menu icon from the browser toolbar.
• Highlight the Tools menu, then click Extensions from the sub-menu.
• Unclick the checkbox icon that appears next to the Adblock entry.
• Close the tab and refresh the page.

Safari
• Click on Safari located in the menu bar of your browser and select Preferences. The Preferences window will be displayed.
• Click on the Extensions button. A list of all extensions you have installed to Safari will appear.
• Navigate to and click on AdBlock in the list of extensions in the left pane.
• Unclick the checkbox icon that appears to the left of the Adblock entry.
• Close the menu and refresh the page.

Firefox
• Click on Tools and then select Add-ons.
• Click Extensions from the left-hand pane.
• Find Adblock on the list of extensions.
• Select Disable to temporarily disable AdBlock.
• Close the tab and refresh the page.

Internet Explorer
• Click the gear icon to open Settings.
• Select the Manage Add-ons option on the drop-down list.
• Click the Toolbars and Extensions link in the left navigation pane.
• Right-click the AdBlock add-on name in the list, then click the Disable button.
• Click the Disable button in the confirmation window to disable the Adblock add-on.

Why do I need cookies enabled to watch history.ca?

History.ca uses third-party cookies to validate your TV service provider subscription through a third-party authentication service. History.ca does not have access to or store your TV service provider username and password.